FREQUENTLY ASKED QUESTIONS
WHAT SIZE Room DO I NEED?
Check out our helpful guide – click here for more info or call in to have a look at the rooms.
In calculating the space you will need to consider how larger items will go into the room and how stackable items are. Our rooms are between 7ft 8” and 8ft high allowing you lots of space to stack.
HOW DO I MOVE MY THINGS IN?
Our facilities are built for easy access, and we provide loading equipment such as pallet trucks, trolleys and sack trucks. There’s plenty of parking on site and if you have lots to load or unload you can back your van up to the loading bay entrance (especially handy when it’s raining!). Our Totnes store also has a goods lift.
WHEN CAN I ACCESS MY room?
You will have your own unique PIN code which allows you to access your room between the following times:
Monday to Saturday – 7am – 8pm
Sunday – 9am – 6pm
Our exterior gates are on a timer and will close automatically, so please make sure that you don’t get stuck in the compound by leaving yourself plenty of time to exit the site before closing time.
HOW LONG CAN I RENT A room FOR?
You can rent our rooms for a minimum of 2 weeks, or stay for as long as you want. Our contracts operate on a 4 weekly rolling basis, which can be terminated by giving us 2 weeks notice. You only pay for the storage you use so as long as we have your notice in writing (an email is fine), we will refund back to you any unused storage. In addition, you can transfer into a smaller or larger room – just speak to a member of the team to arrange.
WHAT CAN’T I STORE?
- Hazardous materials – flammable liquids and explosives
- Un-authorised or illegal goods, e.g. drugs
- Firearms and ammunition
- Living things
- Items that could decompose, e.g. exposed food stuffs
- Cars, motorbikes and engines
HOW CAN I PAY?
We charge 4 weekly in advance and prefer our customers to pay by Direct Debit. We also offer a secure online payment option or will take payment by debit or credit card over the phone.
WHEN IS RECEPTION OPEN
Reception is open:
Monday to Friday 9.30am – 5.00pm
Saturday – 9.30am – 4pm (Totnes only)
We also operate a 24 hour phone service in case of emergencies on 01803 835777
CAN I BUY PACKAGING FROM YOU?
Yes! We sell everything you need to help the move go smoothly – from boxes to bubble wrap! Click here to visit our box shop.